Privacy, GDPR & Return Policy

Effective Date: 15-December-2020

At B2bDataz, your privacy, data protection, and satisfaction are our top priorities. This combined policy explains how we collect, use, and protect your information, as well as our refund and replacement procedures for purchased leads.

1. Privacy Policy

Information We Collect

We may collect the following information to provide you with high-quality leads and services:

• Personal Information: Name, email address, phone number, company name, and business role.
• Technical Information: IP address, browser type, device details, and usage patterns.
• Transaction Information: Order details, purchase history, and service preferences.

How We Use Your Information

• Deliver and improve our lead generation services.
• Communicate offers, updates, and customer support.
• Ensure security, prevent fraud, and comply with legal obligations.

Sharing Your Information

• We do not sell your personal information.
• Data may be shared with trusted service providers or legal authorities if required.

Cookies & Tracking

• Our website may use cookies to improve user experience and track analytics.
• Users can manage cookie preferences via their browser settings.

2. GDPR Compliance

If you are located in the EU or EEA, you have the following rights under GDPR:

• Access: Request the data we hold about you.
• Correction: Update inaccurate or incomplete data.
• Erasure: Request deletion of your personal information.
• Restriction or Objection: Limit how we process your data.
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Stop receiving communications or services at any time.

Legal Basis for Processing:

• Consent: When you agree to receive communications or purchase leads.
• Contractual Necessity: To fulfill your orders.
• Legal Compliance & Legitimate Interest: For fraud prevention and service improvement.

Data Security: We implement robust technical and organizational measures to protect your data from unauthorized access or misuse.

Contact for GDPR Inquiries:

• Email: b2bdataz@gmail.com

3. Return & Refund Policy

Digital Products / Leads

• All leads are delivered electronically.
• Due to the nature of digital products, all sales are generally final after delivery.

Refund or Replacement Eligibility

• Leads verified as invalid, outdated, or unreachable.
• Delivery failures caused by technical issues.

Note: Requests must be submitted within [X] days of delivery with supporting evidence.

Replacement Policy

• Invalid leads will be replaced with verified leads of similar quality at no extra cost.

Requesting a Refund or Replacement

1. Contact our support team at [Email / Phone].
2. Provide order details and evidence of invalid leads.
3. Our team will review and respond within [X business days].

Non-Refundable Cases

• Leads purchased in good faith and unused.
• Customer errors (e.g., incorrect specifications).
• Requests beyond the stated timeframe.

4. Updates to This Policy

We may update this combined policy periodically. All changes will be posted on this page with the effective date updated.